Shipping policy

Shipping Policy

Last Updated: August 2026

At KitchzoHome, we are committed to delivering your orders safely and as quickly as possible. KitchzoHome is proudly operated under Sanwariya Unikart, the legal entity responsible for order processing, shipping, customer support, and fulfillment.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sale events, or high-demand periods, processing may take slightly longer.

Shipping Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier availability and your location.

Shipping Charges

  • Free Shipping may be available on selected products or minimum order values.
  • Shipping charges (if applicable) will be displayed clearly during checkout before payment.

Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email and/or SMS
  • Tracking ID
  • Courier Partner details
  • Tracking link (where available)

You can also track your order from the Track Order section on our website.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If the delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Delivery refusal

the shipment may be returned to us. Re-shipping charges may apply for resending the order.

Address Changes

If you need to update your shipping address, please contact our customer support before your order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational delays
  • Government restrictions
  • High order volumes during sale events

We appreciate your patience in such situations.

Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  1. Record a clear video before opening the package.
  2. Continue recording the complete unboxing without any cuts or pauses.
  3. Contact our support team within 24 hours of delivery and share the video.

This helps us resolve your issue quickly and efficiently.

Missing or Incorrect Products

If you receive:

  • A damaged product
  • An incorrect item
  • Missing accessories

please contact us within 3 days of delivery along with your complete unboxing video. After verification, we'll arrange a replacement or refund as per our Return & Refund Policy.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

We reserve the right to disable COD for certain pin codes, high-value orders, or based on previous order history.

International Shipping

Currently, KitchzoHome ships only within India.

Need Assistance?

If you have any questions about your shipment or need help tracking your order, our customer support team is always happy to assist you.

❤️ Thank You for Supporting a Small Indian Business

Every order placed at KitchzoHome helps us grow and continue delivering thoughtfully designed kitchen and home essentials. We sincerely appreciate your trust in our brand.

If you enjoy your purchase, we'd love to hear from you! Your review and photos help other customers shop with confidence and inspire our team to keep improving every day.

Thank you for choosing KitchzoHome, proudly operated by Sanwariya Unikart. Your support means everything to us. ❤️