Terms of service

Terms of Service

Last Updated: August 2026

Welcome to KitchzoHome.in. By accessing or purchasing from our website, you agree to comply with the following Terms of Service. Please read them carefully before using our website.

1. About Us

KitchzoHome is a consumer brand operated under Sanwariya Unikart, which is the legal business entity responsible for all operations, including order processing, billing, shipping, customer support, returns, exchanges, and refunds.

Throughout this website:

  • "KitchzoHome" refers to our brand.
  • "Sanwariya Unikart" refers to the legal organization operating the brand.
  • Any references to "we," "our," or "us" mean Sanwariya Unikart, operating under the brand name KitchzoHome.

2. Acceptance of Terms

By using this website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.

If you do not agree with these terms, please do not use our website.

3. Products & Availability

We strive to ensure all product descriptions, images, pricing, and availability are accurate.

However:

  • Product colors may vary slightly depending on your screen.
  • Minor manufacturing variations may occur.
  • Products are subject to availability.
  • We reserve the right to discontinue products without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR).

We reserve the right to:

  • Change prices without notice
  • Correct pricing errors
  • Cancel orders affected by pricing mistakes

If an order has already been paid for, the amount will be refunded if cancellation is necessary.

5. Orders

We reserve the right to:

  • Accept or reject any order
  • Cancel suspected fraudulent orders
  • Limit product quantities
  • Verify customer information before dispatch

Once your order is confirmed, you will receive an order confirmation via email or SMS.

6. Payments

We accept secure payments through trusted payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

KitchzoHome does not store your payment details.

7. Shipping

Shipping timelines shown on the website are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote locations
  • Unexpected operational issues

Please refer to our Shipping Policy for complete details.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Important points include:

  • Requests must be made within 3 days of delivery
  • A continuous unboxing video is mandatory for damaged, missing, or incorrect product claims
  • Fraudulent claims will not be accepted
  • Approved exchanges are generally processed within 3 business days
  • Refunds are processed after verification and approval

9. Warranty

Unless specifically mentioned on the product page, products sold on KitchzoHome do not carry a manufacturer's warranty.

If a product includes warranty coverage, the details will be clearly mentioned on its product page.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product photography
  • Videos
  • Graphics
  • Icons
  • Text
  • Website design
  • Product descriptions

is the property of Sanwariya Unikart / KitchzoHome and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

11. User Responsibilities

By using this website, you agree not to:

  • Provide false information
  • Abuse our return policy
  • Use the website for unlawful activities
  • Attempt unauthorized access to our systems
  • Interfere with website functionality

Violation of these terms may result in cancellation of orders or suspension of access.

12. Limitation of Liability

To the maximum extent permitted by law, Sanwariya Unikart shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential losses
  • Delivery delays caused by third-party logistics providers
  • Losses arising from misuse of products

Our maximum liability shall not exceed the amount paid for the purchased product.

13. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

We never sell customer data to third parties.

14. Third-Party Services

Our website may use third-party services including:

  • Payment gateways
  • Shipping partners
  • Analytics tools
  • Marketing platforms

These services operate under their own terms and privacy policies.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts where Sanwariya Unikart is legally registered.

17. Contact Us

For any questions regarding these Terms of Service, please contact us through the details provided on our Contact Us page.

❤️ A Note from the KitchzoHome Family

KitchzoHome is more than just a store—it's a dream built with dedication, care, and a passion for creating premium kitchen and home essentials for every family. Every order you place helps us grow and continue improving our products and service.

If you love your purchase, we'd be grateful if you shared your experience with a review and photos. If something isn't right, please reach out to us before leaving a negative review—we're committed to making things right whenever possible.

Thank you for trusting KitchzoHome, proudly operated by Sanwariya Unikart. Your support means the world to our team. ❤️